Courier & Shipping
We deliver anywhere in South Africa with our trusted courier partners. We don't ship outside South Africa yet.
Delivery charges
Orders over R650: free delivery, to a Bob Box locker or to your door.
Orders under R650: from R50 to a Bob Box locker or R95 courier fee to your door. The locker price shows at checkout.
Delivery times
To a Bob Box locker: 2-3 business days. Choose a locker at checkout; we show the two nearest to your address, and Bob Box sends you a PIN when your parcel is in the locker.
To your door: 1-3 business days. Gauteng: orders placed before 11 am are usually delivered the next day, otherwise expect 1-2 business days.
Everywhere else, including Cape Town and Durban: 2-3 business days. Areas the couriers only serve once a week can take longer.
Express same-day delivery, Johannesburg only: within 30 km of our Honeydew warehouse we deliver within 2-3 hours. Order before 15:00 on a weekday; parcels under 15 kg. Orders after the cut-off are delivered the next working morning.
Lead-time products: some brands and products are collected from our local partners first and take 3-5 or 5-7 working days. Every product with a lead time says so on its product page.
Important: we can't be held liable for unforeseen freight delays, but we'll do everything we can to get your order to you as soon as possible.
Track your order
Registered customers can track every parcel at yourlife.shop/a/track. The tracking link is also emailed to you when the courier collects.
Pre-orders
The expected arrival date is shown on the product page. Full payment secures your stock. We courier pre-orders the day the stock lands; the note on freight delays above applies.
Collect from Honeydew, by arrangement only
Collection is not instant. Order online first. We then book your items out of stock, pack them and send you a ready-for-collection notification. Same-day collection is usually possible, but only once we have confirmed it.
Please wait for that confirmation before you come: there is no walk-in showroom, and a parcel is only ready once it has been booked out and packed.
Collection times: Mon-Thu 08:00 to 16:00, Fri 08:00 to 15:00. Closed on weekends and public holidays.
Finding us: 5 Star Business Park, Insite Park, Honeydew, Johannesburg 2170.
Search for yourLIFE.shop in Google Maps or Waze.
Once you enter 5 Star Business Park, follow the road for about 150 m. We are on the left: the blue building with the blue gate. Please ring the bell.
Lead-time and pre-order items can be collected once the stock has arrived. EFT and bank-deposit orders are released once the payment has cleared.
Questions? Contact us or chat to us on WhatsApp.
Quick answers
Usually, once we have booked it out, packed it and sent your ready-for-collection notification. Not before, and not without it.
The couriers deliver on working days. Express same-day runs Monday to Friday.
Check the tracking link first, then WhatsApp us the order number and we chase the courier.
Yes, before the courier collects. WhatsApp or email us the order number and the new address.
Secure checkout
Encrypted from cart to confirmation.
30-day returns
Unused and in the original packaging.
South African warranty
Handled locally by each brand's official importer.
Collection at Honeydew
By arrangement only, once we have confirmed your order is ready.