Refund policy

30-day return policy

We offer returns within 30 days from the date of delivery. If more than 30 days have passed since delivery, we unfortunately cannot offer a refund or exchange unless the item is covered under the product warranty.

Eligibility for Returns

To qualify for a return:

  • The item must be unused, in original condition, and in its original packaging.

  • Products must be securely packaged for courier transport. If packaging is damaged or defaced during return shipping, we reserve the right to decline the refund or exchange.

Important:

  • A handling fee may apply for certain returns, such as when the incorrect product was purchased.

  • Brand-specific restrictions: Products from Jura, Apple, Ecovacs, and Sony that are found to be in working order after inspection cannot be refunded or exchanged.

Non-returnable items

Certain items cannot be returned or refunded:

  • Perishable goods (food, consumables, flowers)

  • Intimate or personal-use products

  • Sanitary goods

  • Hazardous materials, flammable liquids or gases

  • Gift cards

  • Downloadable software

  • Some health and personal care items

Partial refunds

Partial refunds may apply in these cases:

  • Books with obvious signs of use

  • Opened CDs, DVDs, software, video games, or vinyl records

  • Items not in original condition, damaged, or missing parts (not due to our error)

  • Items returned after 30 days from delivery

Returns under warranty

If your product develops a defect within its warranty period:

  • We will arrange collection and inspection by our technical team.

  • Assessment takes 5-7 working days.

  • We will contact you with the outcome and next steps.

Refund process

Once your return is received and inspected:

  • You will receive an email confirming approval or rejection.

  • Approved refunds are processed to the original payment method (credit card or EFT) within 5-7 working days.

Late or missing Refunds

If you haven’t received your refund:

  1. Check your bank account.

  2. Contact your credit card company or bank (processing may take time).

  3. If still unresolved, email us at info@yourlife.shop.

Exchanges

We only replace items if they are defective. To request an exchange for the same item, email info@yourlife.shop.

Return shipping

To initiate a return:

  • Email info@yourlife.shop for instructions.

  • We will arrange collection if applicable.

  • If you ship the item at your own cost, use a trackable service and consider shipping insurance. We cannot guarantee receipt of items sent without tracking and are not liable for issues during return shipping.