Privacy policy
Privacy Policy
1. Who we are
This website is owned and run by yourLIFE.shop (Pty) Ltd (registration number 2017/349779/07), a South African company. We are the responsible party for the personal information we collect through www.yourlife.shop, by phone, email and WhatsApp.
This policy explains what personal information we collect, why, who we share it with and what your rights are under the Protection of Personal Information Act 4 of 2013 (POPIA). It should be read with our Terms of Service.
Information Officer Email: privacy@yourlife.shop Telephone: 011 782 4503 Address: 5 Star Business Park, Unit 2 Insite Park, Honeydew, Gauteng, 2170
Our PAIA manual sets out the records we hold and how to request them: www.yourlife.shop/pages/paia-manual.
2. What we collect and why
|
What we collect |
Why we use it |
|---|---|
|
Name, email, phone number, delivery and billing address |
To process, deliver and support your order, and to manage your account |
|
Order history, returns and warranty claims |
To handle returns, warranties and repairs, and to keep tax and accounting records |
|
Payment confirmation (not your card number) |
To confirm payment. Card details are captured by our payment providers and are never stored by us |
|
Messages and calls with us |
To answer your questions and complaints |
|
Reviews and loyalty points |
To show product reviews and give you rewards |
|
Marketing preferences |
To send marketing only to people who may receive it (section 3) |
|
Device and browsing information (IP address, browser, pages visited, cookies) |
To run the website securely, understand how it is used, and measure our advertising |
We use this information to perform our contract with you, to meet legal obligations, for our legitimate interest in running and improving the shop, or with your consent where the law requires it.
We do not ask for special personal information, such as health information. Some of our products relate to health, but buying them does not tell us anything about your health, and we do not record it.
We do not knowingly sell to or collect information from children under 18.
When you write a review, the name you give is shown with it. We never show your surname or contact details. If you prefer, use "Anonymous" as your name.
3. Marketing
We send marketing emails and messages only:
- to people who have subscribed or ticked the box to receive them; or
- to customers who bought from us, about similar products, where they were given the chance to opt out when they bought.
Every marketing message has an unsubscribe link. You can also email privacy@yourlife.shop to stop marketing at any time. Unsubscribing does not affect emails about your orders, deliveries or account.
We do not sell or rent your personal information to anyone.
4. Who we share it with, and how we protect it
We share personal information only where needed to run the shop, with:
- Shopify, the platform that hosts our store, checkout and customer data;
- payment providers, to process your payment;
- couriers and delivery platforms, to deliver your order;
- Review and loyalty providers, for product reviews and loyalty rewards;
- email, marketing and advertising platforms (such as Google and Meta), to send marketing and measure our advertising;
- suppliers and brand distributors, where needed for a warranty claim or repair;
- our auditors, accountants and legal advisers; and
- authorities, where the law requires it.
These providers may only use your information to provide their service to us.
Outside South Africa. Some providers, including Shopify, store or process information outside South Africa. We use only providers bound by data protection laws or contract terms that give protection substantially similar to POPIA.
Security. We limit access to people who need it, use encrypted connections on our website and checkout, and use PCI-DSS compliant payment providers. If your personal information is compromised, we will tell you and the Information Regulator as POPIA requires.
How long we keep it. We keep personal information only as long as we need it for the purposes above, or as long as the law requires (for example, five years for tax records). After that we delete it or make it anonymous.
5. Cookies
Cookies are small files stored in your browser. We use three kinds:
|
Type |
What it does |
Can you turn it off? |
|---|---|---|
|
Essential |
Keeps your cart and session working, and keeps checkout secure (set by Shopify) |
No, the shop does not work without them |
|
Analytics |
Shows us how visitors use the site, so we can improve it |
Yes |
|
Advertising |
Measures our ads and shows you relevant ads on other sites (for example Google and Meta) |
Yes |
You can block or delete cookies in your browser settings, or through the cookie banner where one is shown.
6. Your rights
Under POPIA you have the right to:
- ask whether we hold personal information about you, and for a copy of it;
- ask us to correct or delete information that is wrong, out of date or no longer needed;
- object to us processing your information, including for marketing;
- withdraw consent you have given; and
- complain to the Information Regulator.
To use these rights, email privacy@yourlife.shop. We will reply within 30 days, and may ask you to confirm your identity first.
If you are not happy with our response, you can complain to the Information Regulator at POPIAComplaints@inforegulator.org.za or through inforegulator.org.za.
7. Legal details and changes to this policy
Information required by section 43 of the Electronic Communications and Transactions Act 25 of 2002:
- Full name: yourLIFE.shop (Pty) Ltd, a private company registered in South Africa
- Registration number: 2017/349779/07
- Address for service of legal documents: 5 Star Business Park, Unit 2 Insite Park, Honeydew, Gauteng, 2170
- Telephone: 011 782 4503
- Email: info@yourlife.shop
- Website: www.yourlife.shop
We may update this policy from time to time. The date below shows when it last changed. If we make an important change, we will show a notice on the website.
This policy was last updated on 05.10.2026